Privacy Policy

At Loki Casino, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, process, store and share information when you access our Website, register an account or use our services.

We handle personal information in accordance with applicable data protection legislation, including the EU General Data Protection Regulation 2016/679 (GDPR) and, where applicable, the Australian Privacy Act 1988.

By accessing or using Loki Casino, you acknowledge that you have read and understood this Privacy Policy.

2. Collection of Personal Information

We may collect personal information about you through different interactions with our Website and services.

Information may be collected when you:

Register for an account or update your account details.
Contact our customer support team or request assistance.
Participate in marketing activities, sweepstakes, contests, surveys or promotional campaigns.
Make deposits, request withdrawals or use other payment services.
Subscribe to newsletters or agree to receive promotional communications.
Browse our Website or interact with its features.
Provide information when responding to verification or security requests.

Depending on how you use our services, the information collected may include your name, contact details, account information, payment-related data, transaction records and communication history.

2.1. Non-Personal and Technical Information

We may also automatically collect certain technical information when you visit or interact with Loki Casino, including:

Browser type and version.
Operating system and device details.
Screen resolution settings.
Preferred language.
IP address and approximate location information.
Website pages visited and interaction data.
Access dates, session duration and technical activity.

This information helps us understand how visitors use the Website, maintain its functionality and improve the overall user experience.

3. Use of Personal Information

We collect and process personal information for legitimate business purposes and in accordance with applicable data protection requirements.

Your information may be used to:

Provide Website Access: Create and manage your account and provide access to available services.
Personalize User Experience: Remember preferences, language settings and other selected Website features.
Process Transactions: Facilitate deposits, withdrawals and payment-related requests.
Customer Support: Respond to questions, complaints and requests submitted through our communication channels.
Marketing and Promotions: Send promotional materials, advertising messages and targeted offers where permitted by applicable law and your communication preferences.
Website Administration: Perform troubleshooting, maintenance, technical analysis and service improvements.
Security and Fraud Prevention: Detect suspicious activity, protect accounts and investigate potential misuse.
Legal Compliance: Fulfil applicable legal, regulatory and reporting obligations.

We process personal information only for purposes that are relevant to our services and permitted under applicable law.

4. Legal Basis for Processing

Where the GDPR applies, we process personal information on one or more of the following legal grounds:

Contractual Necessity: Processing required to create your account, provide requested services and manage transactions.
Legal Obligations: Processing necessary to comply with applicable laws and regulatory requirements.
Legitimate Interests: Processing required for Website security, fraud prevention, service administration and business operations, provided that these interests do not override your rights.
Consent: Processing based on your consent, where consent is required, including certain marketing and cookie activities.

Where processing is based on consent, you may withdraw it at any time. Withdrawal does not affect the lawfulness of processing carried out before it was withdrawn.

5. Sharing of Personal Information

We may share personal information with selected third parties when necessary to operate our services, fulfil transactions or comply with legal requirements.

These parties may include:

Subsidiaries and Affiliates: For legitimate business, administrative and operational purposes.
Payment Providers: To process deposits, withdrawals and other financial transactions.
Fraud Detection Agencies: To identify suspicious activity, prevent fraud and protect accounts.
Credit Reporting Agencies: Where legally permitted and relevant to applicable verification procedures.
Technical Service Providers: Companies providing hosting, security, analytics, maintenance and communication services.
Government and Regulatory Authorities: Where disclosure is required by law, regulation or a valid official request.

We do not sell, trade or otherwise transfer your personal information to unrelated external parties for their independent commercial use.

Third-party service providers receiving personal information are expected to handle it in accordance with applicable confidentiality and data protection requirements.

6. Cookies and Similar Technologies

Loki Casino uses cookies and similar technologies to improve Website functionality, remember user preferences and understand how visitors interact with our services.

Cookies are small text files stored on your device through your web browser. They may contain information about your preferences, browsing activity and Website sessions.

Depending on their purpose, we may use the following types of cookies:

Session Cookies: Help maintain your browsing session and support Website functionality.
Functional Cookies: Remember previous interactions, includ